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Check out our administrative frequently asked questions and contact us if you still need help.
If you are moving addresses or temporarily moving the phone device to a new location you must update your 911 address information with Lime Telenet. Click “Update Address for 911” located at the bottom of our website at www.limetelenet.com and provide your new address. Due to the fact that our phone devices can be moved to any internet connection you need to update the address so emergency services will know your location.
If your monthly service fees are not paid on their due date, your services may be suspended within 5 to 10 business days. The fee for having your services unsuspended is $14.99 plus taxes. Once your account balance is paid in full, it can take up to 24 hours for your services to be restored.
If you are paying via credit card, your payment may get declined due to the do not honour code #005. This is the most common and general declined message for transactions that are blocked by the bank that issued the card. If this occurs, you may be required to phone your bank and ask for the transaction to be allowed. Alternatively, you can provide an alternative payment option such as pre-authorized debit or e-transfer to firstname.lastname@example.org.