Administrative FAQ

We're here to answer your questions.

Check out our administrative frequently asked questions and contact us if you still need help.

You can place your on our website at www.limetelenet.com or call 226-722-5114 or toll free at 1-800-640-LIME(5463)
Please call 226-722-5114 or toll free at 1-800-640-LIME(5463).
Please call 226-722-5114 or toll free at 1-800-640-LIME(5463) to have your services moved to your new location. Lime Telenet provides services throughout Canada.
You can call 226-722-5114 or toll free at 1-800-640-LIME(5463) to access technical support. Please ensure you select the right product for the support you require for best results. You can also visit our FAQ’s for common trouble shooting guides.
You can call 226-722-5114 or toll free at 1-800-640-LIME(5463) to speak with a sales representative or you can place the order on our website at www.limetelenet.com.
You can call 226-722-5114 or toll free at 1-800-640-LIME(5463) between 9am and 5pm EST to speak with a respresentative or you can access your account online at www.limetelenet.com under “My Account”.

If you are moving addresses or temporarily moving the phone device to a new location you must update your 911 address information with Lime Telenet. Click “Update Address for 911” located at the bottom of our website at www.limetelenet.com and provide your new address. Due to the fact that our phone devices can be moved to any internet connection you need to update the address so emergency services will know your location.

If your monthly service payment via pre-authorized debit is rejected due to non-sufficient funds, a non-sufficient funds charge of $14.99 plus taxes.

If your monthly service fees are not paid on their due date, your services may be suspended within 5 to 10 business days. The fee for having your services unsuspended is $14.99 plus taxes. Once your account balance is paid in full, it can take up to 24 hours for your services to be restored.

If you are paying via credit card, your payment may get declined due to the do not honour code #005. This is the most common and general declined message for transactions that are blocked by the bank that issued the card. If this occurs, you may be required to phone your bank and ask for the transaction to be allowed. Alternatively, you can provide an alternative payment option such as pre-authorized debit or e-transfer to finance@limetelenet.com.